PHILADELPHIA--(BUSINESS WIRE)--ESIS, Inc., (“ESIS®”) a risk management services company, today announced the appointment of Michael R. Richardson as Senior Vice President, Claims. Based in Philadelphia, Mr. Richardson will be responsible for overall execution of claims management services throughout the United States and Canada.
“I am pleased to welcome Mike to the ESIS management team. He is a seasoned professional who will enhance the ESIS team,” said David Patterson, President, ESIS. “Mike’s proven record of success in integrating technology through delivery of quality claims service and experience in leading functional operations, coupled with his leadership skills, makes him uniquely suited to enhance ESIS’ quality standards and measurement techniques to create high value and service for customers.”
Mr. Richardson has more than 35 years of experience in the insurance industry and has particular expertise in developing innovative claims management solutions to better serve customers’ needs. Prior to joining ESIS, Mr. Richardson spent 35 years with Liberty Mutual in Boston, holding a series of progressively responsible claims management positions. Most recently he held the position of Vice President-Manager, National Account Services, where he created and managed customer satisfaction initiatives, managed partnership arrangements, and national market stewardship programs.
Mr. Richardson received a Bachelor of Science degree in Psychology from Keene State College in Keene, N.H. Additionally, he holds the Associate in Risk Management (ARM) professional designation.
Organized in 1953, ESIS, Inc. (ESIS) provides sophisticated risk management services designed to help reduce our clients’ total cost of loss. ESIS takes a holistic approach and offers claims professionals and best practices, risk control services, and technology tools customized to meet each client’s needs. ESIS is part of ACE USA, the U.S.-based retail operating division of the ACE Group of Companies, headed by ACE Limited (NYSE:ACE). ACE USA is rated A+ (Superior) by A.M. Best Company and A+ (Strong) by Standard & Poor’s. ACE USA, through its underwriting companies, provides insurance products and services throughout the U.S. Additional information about ACE USA and its products and services can be found at www.ace-ina.com. Additional information about ESIS, Inc. and its products and services can be found at www.esis.com. The ACE Group of Companies provides insurance and reinsurance for a diverse group of clients around the world.