News Releases

PHILADELPHIA--(BUSINESS WIRE)--ACE USA, the U.S.-based retail operating division of the ACE Group of Companies, today announced it has expanded its International Executive Assistance® Services to include emergency political evacuation, and concierge services. Enhancements also include a new online portal for travel preparation information. In addition, political evacuation coverage now is provided automatically to reimburse an insured’s covered costs up to a policy limit. These enhancements are available at no additional premium to U.S.-based companies, non-profit organizations and educational institutions with ACE USA International Advantage® Package Policies and Foreign Casualty Controlled Master Programs.

For employees, faculty and volunteers who travel or work outside their home countries, as well as students and chaperones on study abroad trips and programs, enhanced Executive Assistance® offers valuable live emergency assistance services provided through pre-eminent global assistance firms and available worldwide 24 hours a day through one toll-free call. For trip planning and preparation, Executive Assistance® e-Services are available through a new password-protected website (www.aceExecutiveAssistance.com). This site includes expanded global security and health information powered by two of the world's leading emergency travel assistance providers -- iJET Intelligent Risks Systems and Europ Assistance USA.

“As a pioneer in providing innovative international risk management solutions, we understand the challenge our customers face in protecting those in their care when they are working or traveling in unfamiliar countries,” said Clint Johnson, Executive Vice President, ACE Foreign Casualty. “Executive Assistance Services, enhanced to meet emerging risks and needs of international travel, is an important complement to our international liability coverages.”

“We’re pleased to provide our insureds with easy-to-use online planning tools, including security alerts, comprehensive travel briefs to more than 180 countries and 200 cities worldwide and country-specific medical facility recommendations, to prepare their employees, volunteer workers and students against pitfalls associated with international travel,” said Scott Lambert, Senior Vice President, ACE International Advantage®. “When an emergency strikes, our insureds have the peace of mind that live in-language assistance is available, from medical and political emergencies to lost passports and last minute business arrangements.”

Executive Assistance® Services include:

• 24/7 access to emergency medical, personal, legal, travel and concierge services, and to emergency medical and political evacuation or repatriation
• International toll-free calling from more than 40 countries, as well as the U.S. and Canada
• Unlimited access to proprietary e-Services, including global security, health and travel information, printable ID cards and passport stickers

Europ Assistance USA is the U.S. branch of Europ Assistance, which provides medical and other assistance services through a worldwide network of agents and offices. Founded in 1963, the Europ Assistance Group operates on a global basis to bring its 300 million worldwide private and corporate clients appropriate solutions to deal with day-to-day or emergency situations 24 hours a day, 365 days a year. Part of the GENERALI group, Europ Assistance covers 208 countries and territories with its range of services.

iJET Intelligent Risk Systems is a leader in business resiliency, helping multinational corporations and government organizations monitor, protect against and respond to global threats. Integrating world-class open source intelligence with patented technology, iJET’s Worldcue^® solutions help clients monitor and assess global threats relative to their key people, facilities and supply chain assets; automatically track and communicate with travelers and expatriates; and deploy emergency response services throughout the world at a moment's notice.

ACE USA International Advantage® and Foreign Casualty services and insurance coverages are offered through ACE Global Underwriting Group, a division of ACE USA, which specializes in global programs and specialty coverages and provides comprehensive risk management programs and services for a diverse market of mid- to large-size U.S.-based companies, not-for-profit and government entities. Product highlights are summaries only; please see actual policy for terms and conditions. To review additional product features or for applications please visit www.aceadvantage.com.

ACE USA is the U.S.-based retail operating division of the ACE Group of Companies, headed by ACE Limited (NYSE:ACE), and is rated A+ (Superior) by A.M. Best Company and A+ (Strong) by Standard & Poor’s. ACE USA, through its underwriting companies, provides insurance products and services throughout the U.S. Additional information on ACE USA and its products and services can be found at www.aceusa.com. The ACE Group of Companies provides insurance and reinsurance for a diverse group of clients around the world.