News Releases

PHILADELPHIA--(BUSINESS WIRE)--ACE Group today announced several notable enhancements to ACE Worldview^®, its award-winning online insurance program management platform, including a new multinational research tool, an online billing portal, real-time integrated social collaboration, and the addition of predictive modeling output capabilities through ACE 4D™, its next-generation predictive modeling and data analytics solution. In addition, ACE Worldview is now available to all clients of ESIS, the third-party claims administration division of ACE, a significant enhancement that supports claim management activities.

“Over the past five years, we have worked to bring the ACE customer experience to life through ACE Worldview, our one-stop online program management system for our clients with complex, hard-to-service needs,” said Gary Kramer, Senior Vice President, ACE Global Accounts. “From the beginning, our goal has been to identify significant challenges confronting clients and brokers, and then to apply ACE’s deep knowledge and innovative approaches to develop sophisticated technology tools that help them manage their programs better and more efficiently. ACE Worldview propelled us to the forefront of the industry and we continue to build on that momentum with our latest enhancements.”

The ACE Worldview platform provides a number of core functions through one centralized portal: policy issuance, premium and loss billing, claims management, and account servicing with easy collaboration with your ACE team. First introduced for multinational risk managers and brokers in 2010, ACE was one of the first commercial insurers to offer an online insurance policy management system to its large commercial insureds, and ACE Worldview has transformed program management for the complex insurance needs of multinational clients and brokers. This award-winning platform was then incrementally and strategically expanded to additional ACE business lines, with customized dashboards and access for ACE Construction and ACE Risk Management Global Casualty. With the expansion to ESIS, ACE continues to harness the best in technology and deploy its expertise to grow and customize the ACE Worldview platform to additional product lines.

As the latest business-specific iteration of the platform, ACE Worldview for ESIS offers a single point of entry for ESIS clients, who can access a wealth of program information as well as ESIS’ proprietary risk management information system, ESIS Global RiskAdvantage^®. The new social collaboration capability and predictive modeling outputs will have a dynamic impact on ESIS clients, who increasingly rely on ACE and ESIS to provide meaningful information that can be used to help improve claims outcomes.

The new enhancements to ACE Worldview are designed to optimize and support clients and brokers in their efforts to meet critical objectives, and include:

• Multinational Research Tool: For ACE multinational clients and brokers, a new capability enables risk managers and brokers to research global insurance regulations and market practices, covering underwriting and local policy issuance, taxes and other costs, claims handling, and local reinsurance requirements. This allows users to see current information, recent and/or pending changes for more than 200 countries and 19 different product lines. Added functionality also provides the opportunity to establish specific alerts, and communicate with ACE experts to get answers to specific questions. In addition, ACE is incorporating the “Good Local Standard” which demonstrates usual and customary local requirements in a given country by product line.
• Online Billing Enhancement: For ACE Risk Management Global Casualty, ACE Construction and ESIS clients, billing and payment information will now be available seamlessly through the ACE Worldview platform. Clients can make payments and track each account’s billing status within the web portal, saving time, energy, and paper – an important update that reaffirms ACE’s commitment to environmental conservation and sustainability in the workplace.
• Predictive Modeling and Data Analytics: For ACE and ESIS clients seeking data-driven insights into many aspects of underwriting and claims management, thorough predictive modeling outputs and claim assessment data are conveniently delivered through ACE Worldview.
• Real-Time Social Collaboration: Clients and brokers can now, through this one system, connect and communicate with anyone who has a stake in their ACE program; including underwriters, claims managers, service teams, and account executives. The ACE Worldview Community is a virtual underwriting and servicing center designed to facilitate collaboration among all parties. Clients and brokers who use this intuitive and efficient tool experience easier communication, workflow improvements and shorter response times.

“What companies need are tools that help them manage increasingly complex programs,” said Mr. Kramer. ACE Worldview continues to round out its platform with robust features that create a better platform for connectivity between ACE and its clients. “We want to continue to provide best in class service with easy access and efficiencies for our clients, and that is our goal for Worldview,” continued Mr. Kramer. “We’ve listened to our clients every step of the way, and while we are very proud of what we have done so far, we really believe that the best is yet to come.”

ACE announced these enhanced ACE Worldview features and analytics capabilities in advance of the RIMS 2015 Annual Conference & Exhibition in New Orleans. Visit ACE at Booth 1821.

ESIS®, Inc. (ESIS) is part of ACE Group, providing claim and risk management services to a wide variety of commercial clients. Insurance is provided by insurers within ACE Group. The product information contained herein is a summary only. For more information about ESIS, please visit www.esis.com.

About ACE Group

ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. Additional information can be found at www.acegroup.com, or follow ACE on Twitter,https://twitter.com/ACEGroupNA.