What is your background prior to becoming Country President of Chubb in Australia and New Zealand in February 2018?
I started with our company in Australia more than 20 years ago. Most recently I served as Executive Vice President, Head of Property for Chubb Overseas General and prior to that I was Regional Head of Property & Casualty for Chubb in Asia Pacific.
What are your impressions of Chubb in Australia?
The local operation is in excellent shape, with a clear direction, a talented team and a hard-earned reputation in the market.
After winning multiple awards in the past year, our Claims team are continually looking for ways to drive further improvements. On the product front, we have a more diverse range of offerings than ever before and we are working on further product development and enhancements to align with our customers’ needs.
The focus on craftsmanship is really helping our team tailor our offerings for specific industries or business sizes. SME represent an opportunity for Chubb and early signs are positive following our launch of Chubb Business Pack.
Our distribution teams remain dedicated in providing service to both global and independent brokers.
Identify one key thing you will focus on as a leader?
Integrity has always been top of mind at Chubb and part of my role will be ensuring it remains at the core of who we are. As an insurer, we sell a promise to pay. Integrity is delivering on this promise and doing so in a manner we can be proud of. I’m sure this will come as no surprise to everyone familiar with the Chubb culture.
What can brokers expect from Chubb in 2018?
Chubb will continue to invest in our team to offer market leading claims, strong distribution relationships and crafted products. We will use our financial strength and underwriting discipline to bring capacity to a range of selected customers. At the same time we will continue to improve operational efficiency, leveraging technology and freeing up time for distribution teams to collaborate more closely with brokers.