Hong Kong - Chubb Life in Hong Kong announces today the launch of its industry-first personalized digital business platform “Chubb LinkSM”* for the company’s insurance consultants to better serve and engage with customers. The platform is a suite of connected digital tools, designed to facilitate a more efficient and seamless service journey.
“Chubb LinkSM” functions as the insurance consultants’ personalized digital business cards, highlighting consultants’ experience, product knowledge, as well as their professional awards and achievements. Customers can contact individual consultants directly via the page, get latest news and promotional offers of products, as well as corporate information. This personalized digital tool allow insurance consultants to engage consumers in a professional manner, and help them become brand ambassadors for Chubb Life.
"Chubb LinkSM" provides existing and prospective customers with a new channel to interact with Chubb Life and their insurance consultants. It aims to deliver a user-friendly experience, envisages as an all-in-one digital hub integrated with various digital tools, for insurance consultants to attract and engage customers.
Chubb Life has also deployed a range of other important digital tools, complementing "Chubb LinkSM" in facilitating the sales process and making customer experience more engaging and efficient. These include an online platform for policy applications with an e-signature function to verify identity, an online customer portal that allows policyowners to manage their policies at their own convenience, and a mobile application to support insurance consultants in managing their business and customer portfolio.
"We are proud to introduce 'Chubb LinkSM' as an industry-first personalized digital platform for insurance consultants," said Michael Ho, President of Chubb Life in Hong Kong. "In today's digital age, we understand customers expect to be served anytime anywhere. 'Chubb LinkSM' and our other digital solutions prove our commitment in crafting superior products and services for our customers. We continue to equip our insurance consultants with the state-of-the-art tools to serve their customers better." Mr. Ho added.
* Comparing with the websites of major insurance companies in Hong Kong, as at 4 June 2018, Chubb Life Insurance Company Ltd. is the only insurance company in Hong Kong offering each of its insurance consultants a personalized digital business platform with unique URL.
About Chubb Life in Hong Kong
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
Chubb Life is the international life insurance division of Chubb. In Asia, Chubb Life operates in Hong Kong, Indonesia, Korea, Taiwan, Thailand and Vietnam, and participates in a joint-venture in China. Chubb Life has been in Hong Kong since 1976, and launched its Global Wealth Management business from Hong Kong in 2015. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Company Ltd.) offers a range of life protection, savings, accident and health insurance solutions through agents, brokers and banks.
Additional information can be found at: http://life.chubb.com/hk