Chubb Life in Hong Kong received a Platinum Award for its technology initiatives at the inaugural Hong Kong FinTech Impetus Awards held at the Hong Kong Convention and Exhibition Centre.
The award recognises Chubb Life’s integration of technology into its services to provide better care for its customers, distribution partners and employees. The accolade is recognition of the progress that Chubb Life has made in the areas of cyber security, data usage, cloud computing, online underwriting, mobile technology and payments.
Chubb Life has introduced a series of new technology initiatives. They include implementing a new e-mail marketing and customer relationship management system, the eSMART platform that digitises the policy application process, and Chubb Info, a mobile app for insurance consultants to easily track their business performance and manage their clients as well as receive company communications.
Chubb Life is also one of the first industry players to adopt the Faster Payment System (FPS). It allows customers to receive real-time payments in seconds for their claims, loans and withdrawal requests. Another technology achievement which contributed to Chubb Life’s win is Chubb LinkSM, an industry-first, personalised digital business platform.
Michael Ho, President of Chubb Life in Hong Kong, said, “We are proud to receive the Platinum Award from the Hong Kong FinTech Impetus Awards. It is a testament to Chubb's commitment to craftsmanship and innovation that we are always exploring how we can further serve our customers. One of the ways we do this is through the technology platforms and tools we provide to our distribution partners and employees so that they can serve our customers even better.”
The awards are given out by Hong Kong broadcaster Metro Finance, with the aim of recognising those financial companies, institutions and organisations that provide products which contribute to the development of fintech in the city. After nominations, a panel of judges comprised of professionals across different sectors reviews entries according to the following criteria: creativity, functionality and convenience, security and stability, technology, along with practicality and efficiency.
About Chubb Life in Hong Kong
Chubb Life is the international life insurance division of Chubb. In Asia, Chubb Life operates in Hong Kong, Indonesia, Korea, Taiwan, Thailand and Vietnam, and participates in a joint-venture in China. Chubb Life has been in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life Hong Kong (Chubb Life Insurance Company Ltd.) offers a range of life protection, savings, accident and health insurance solutions through agents, brokers and banks. Additional information can be found at: http://life.chubb.com/hk.
Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide. Additional information can be found at: www.chubb.com.
Head of Customer Marketing and Communications
Chubb Life Insurance Company Ltd.
+852 2837 7178
+852 9602 7536