The roll-out of the new online platform is part of the company’s digital transformation initiative to improve the experience for customers, agents and business partners.
With MyAccount, customers can access policy services online, giving them the ability to view and update their policy details, notify and make a premium payment online, download a copy of their policy or premium payment certificate, as well as update their address. Thailand is one of the countries in Asia Pacific where Chubb Life has introduced this platform.
Angela Hunter, Country President of Chubb Life in Thailand, reveals, “We know from research that many customers prefer to do things for themselves. They want to use their mobile phones to seamlessly connect with companies on their own terms, and avoid having to call companies on the phone. Phone and email are no longer sufficient to meet customer expectations. With MyAccount, customers have access to policy services online.”
“We also plan to expand the online services available through MyAccount,” added Angela. “Features to be introduced in the future include submitting and checking claims status, customizing benefit payment and payment mode, searching and displaying hospital network, and much more.”