News Releases

Chubb Malaysia Launches Digital Platforms for Claims and Vehicle Roadside Assistance
Dec 5, 2023

KUALA LUMPUR, 06 DECEMBER 2023 – Chubb in Malaysia today announced the launch of Chubb Claims Centre, an online platform for travel, accident and medical claims services, and MY Chubb Motor Assist, a digital roadside assistance solution for motor insurance customers.  Both services demonstrate Chubb’s focus on using digitisation to enhance the customer experience.


Chubb Claims Centre is an intelligent online platform that simplifies the claims process based on the type of claim and its value, and enables the process to be completed with just a few clicks. Accessible on all digital devices, the platform’s easy-to-use functionality allows Chubb’s customers to upload supporting documentation, helping to accelerate the entire claims process.  


MY Chubb Motor Assist offers round the clock vehicle roadside assistance to Chubb’s motor insurance customers and is also accessible on all digital devices. This one-stop digital solution allows customers to seamlessly engage with Chubb to:


  • share their accident or breakdown location
  • select a preferred destination workshop, with real-time tow-truck tracking
  • instantly view the towing cost based on distance towed
  • view their vehicle repair status update


“Chubb Claims Centre and MY Chubb Motor Assist are dynamic digital solutions that provide convenient and simple access for our customers. We understand that customers’ expectations are constantly evolving and are committed to continually leveraging emerging technologies to enhance the customer experience across all touchpoints in our business,” said Steve Crouch, Country President of Chubb in Malaysia.


Chubb Claims Centre can be accessed via the Chubb Malaysia website at


MY Chubb Motor Assist mobile app is available for download from the App Store and Google PlayStore for iOS and Android users respectively and can also be accessed at


About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.


Chubb’s operation in Malaysia (Chubb Insurance Malaysia Berhad) provides a comprehensive range of general insurance solutions for individuals, families and businesses, both large and small through a multitude of distribution channels. With a strong underwriting culture, the company offers responsive service and market leadership built on financial strength. Chubb in Malaysia has an extensive branch network and more than 2,600 independent distribution partners (agents).


More information can be found at


Media Contact

April Lim
Phone: +603 2058 3315