News Releases

Traveloka Cooperates with Chubb for Train Travel Insurance
Nov 23, 2017

Jakarta, 22 November 2017 – Traveloka, a technology company that provides a travel booking platform for domestic and international destinations, is the first online travel agency (OTA) in Indonesia to introduce a train travel insurance service. Underwritten by PT Chubb General Insurance Indonesia (Chubb), a leading insurer, the train travel insurance is designed to ensure a safe and comfortable journey for train travelers. Available since 1 November 2017, the train travel insurance service can be accessed through the Traveloka website and the Traveloka App v2.18 or higher.


Traveloka Senior Vice President Business Development, Caesar Indra said, “The launch of the train travel insurance service on Traveloka is part of our commitment to continuously offer the best experience in our products and services. We understand that customers reserve the right to feel safe and comfortable during every journey, so we cooperate with Chubb to help provide our customers with a seamless travel experience”.


Customers can now travel with peace of mind knowing that the insurance covers losses resulting from the following incidents: loss of personal items, personal accident, trip cancellation and medical reimbursement due to accidents. As part of the user-friendly experience, this train travel insurance service can be easily purchased by simply ticking a check-box that is available on the booking page.


The train travel insurance service is categorized according to the three classes of travel: economy, business and executive. Prices start from IDR6,000 (economy class), IDR9,000 (business class) and IDR12,500 (executive class) with a total of IDR12.35 million worth of coverage.


“In a survey conducted by Chubb last year, we found that of the 600 consumers surveyed in Indonesia, close to half preferred to buy their travel insurance online together with their travel purchase. Chubb’s cooperation with Traveloka to offer train travel insurance through a leading OTA’s website and mobile application enhances customer convenience. Both companies are committed to ensuring a hassle-free and pleasant train journey for customers.", said Tai-Kuan Ly, President Director of Chubb in Indonesia.


Traveloka has established its cooperation with Chubb since December 2015 by offering insurance for flights and hotels through the Traveloka website and the Traveloka App. With this new service, both companies have shown its commitment to deliver worry-free travel journey to all customers in Indonesia.


For a seamless user-friendly experience, customers who need to raise a claim can simply do so by submitting it online via, or by contacting the Chubb Customer Service hotline at 1500257 or sending an email to


For further information, please visit


About Traveloka

Traveloka is a leading Southeast Asia online travel company that provides a wide range of travel needs in one platform. The company has established partnerships with more than 100 domestic and international airlines, serving more than 200,000 routes worldwide. It also has the largest direct accommodation inventory, varying from hotels, apartments, guest houses, homestays, to villas and resorts. Traveloka provides more than 40 payment options for consumers in Indonesia, Thailand, Vietnam, Malaysia, Singapore and the Philippines, with 24/7 assistance from local customer service in their native languages. Additionally, its mobile application has been downloaded more than 30 million times, making it the most popular travel booking app in the region. For more information, visit



About Chubb in Indonesia

Chubb has three insurance operations in Indonesia: general insurance, life insurance and sharia general insurance. Its general insurance operation (PT Chubb General Insurance Indonesia) provides a comprehensive range of general insurance solutions for large corporates, small and medium-sized businesses, as well as individuals. With a network of 28 locations, the company offers its products and services through a multitude of distribution channels, including banks, multi-finance companies, brokers and agents. More information can be found at

For further information: Busyra Oryza, PR Manager Traveloka, / ; Dinar Puja Ginanjar, Head of Communications Chubb in Indonesia,