PT Chubb Life Insurance Indonesia (Chubb Life Indonesia) is proud to unveil Chubb Life Care, a new walk-in customer service center, located at Setiabudi Atrium, 8th Floor, Jl. H.R. Rasuna Said, Kav. 62 Kuningan, South Jakarta. The opening of this center allows customers to file claims, check their policy, and seek advice from Chubb Life Indonesia’s customer service team in a welcoming and contemporary environment, underscoring Chubb Life Indonesia's commitment to delivering exceptional service and elevating the customer experience.
Designed with customers in mind, Chubb Life Care offers a modern, welcoming environment that combines contemporary interiors with thoughtfully designed service areas. The new service center has been carefully planned to ensure a seamless, efficient, and enjoyable experience for visitors, reaffirming Chubb Life Indonesia’s commitment to putting customers at the heart of everything it does.
Beyond serving customers, the new center also includes a workspace for Chubb Life Indonesia’s telemarketing team. The workspace features ergonomic designs and collaborative spaces that foster innovation, teamwork, and a sense of belonging, prioritizing the well-being and productivity of employees. By creating a comfortable and inspiring environment, Chubb Life Indonesia aims to empower its team to deliver high-quality service and solutions to customers.
Kumaran Chinan, President Director of Chubb Life Indonesia, said, ”The opening of the Chubb Life Care Customer Service Center marks a significant step forward in our mission to enhance the lives of our customers. This new facility is more than just a service location—it’s a testament to our commitment to providing a superior insurance experience. By combining personalized service with a contemporary, inviting atmosphere where customers can take care of their insurance needs, we are redefining what it means to truly care for our customers.”
In addition to walk-in services, Chubb Life Indonesia continues to provide self-service options that operate 24/7, ensuring customers have access to support whenever and wherever they need it. These digital solutions include a WhatsApp virtual assistant and the Customer Corner, a comprehensive self-service platform that provides instant access to claims, payments, policy details, product information, and other essential services. Through integrating technology with customer-centered design, Chubb Life Indonesia is empowering customers to take control of their insurance needs with ease and confidence.
Visit https://www.chubb.com/id-id/ for more information about Chubb Life Indonesia.